Star Health
Sales Advisor
Practice for Sales Advisor
Star Health
Initial Screening & Fit Assessment
20 minutesThis round focuses on understanding the candidate's background, assessing their basic communication skills, and determining if they meet the minimum requirements for the Sales Advisor role at Star Health.
5 minutesTell me about your previous experience in sales or customer service. What did you enjoy most and least about those roles?
5 minutesWhy are you interested in working for Star Health as a Sales Advisor, and what do you know about our company?
5 minutesThis role involves explaining complex insurance products to customers. Can you describe a time when you had to explain a complicated topic to someone who wasn't familiar with it?
All interviews are private and won't be shared with the recruiters.
Sales Skills & Product Knowledge Assessment
30 minutesThis round assesses the candidate's sales techniques, ability to understand customer needs, and knowledge of Star Health's insurance products.
5 minutesImagine a customer is hesitant to purchase health insurance because of the cost. How would you address their concerns and convince them of the value of investing in a Star Health policy?
5 minutesDescribe your approach to identifying customer needs and recommending the most suitable health insurance plan. Can you give an example of a time you successfully matched a customer with the right product?
5 minutesHow familiar are you with the different health insurance products offered by Star Health? Can you explain the key features and benefits of our most popular plans?
5 minutesHow do you stay up-to-date with the latest developments in the health insurance industry and changes to Star Health's policies and products?
All interviews are private and won't be shared with the recruiters.
Behavioral & Customer-Centricity Assessment
25 minutesThis round explores the candidate's behavioral traits, problem-solving skills, and commitment to customer satisfaction, aligning with Star Health's core values.
5 minutesDescribe a time when you had to handle a difficult or demanding customer. How did you approach the situation, and what was the outcome?
5 minutesStar Health values integrity and customer-centricity. Can you share an example of a time when you demonstrated these values in a professional setting?
5 minutesImagine a situation where you are unable to resolve a customer's issue immediately. How would you manage their expectations and ensure they remain satisfied with the service?
All interviews are private and won't be shared with the recruiters.